Support Policy

At circuitsurgeons.in, we are committed to providing excellent customer service and ensuring a seamless experience for all of our users. This Support Policy outlines the available support services, response times, and how you can get assistance when needed.

1. Scope of Support

Our customer support team is available to assist with:

• Product inquiries and information
• Order-related issues, including tracking, returns, and cancellations
• Technical support for website functionality
• Billing and payment issues
• General questions and concerns regarding our services

2. Support Channels

You can reach our support team through the following channels:

• Email Support: Send an email to info@circuitsurgeons.in. We aim to respond within 24-48 hours on business days.
• Phone Support: Contact our support team at 9344949715. Our hours of operation are from [business hours].
• Live Chat: If available, use the live chat feature on our website for real-time assistance during business hours.

3. Response Times

• Email Support: We aim to reply to all email inquiries within 24-48 hours on weekdays. Please allow additional time during weekends or holidays.
• Phone Support: For phone inquiries, you can expect to speak with a support representative during our business hours. If we are unable to take your call immediately, please leave a message, and we will return your call as soon as possible.
• Live Chat: Live chat is available during business hours, and our team will assist you promptly.

4. Support Hours

Our support team is available during the following hours:

• Monday to Friday: [9:00 AM to 6:00 PM IST]
• Saturday: [10:00 AM to 2:00 PM IST]
• Sunday: Closed

Support requests submitted outside of business hours will be addressed on the next working day.

5. Issue Resolution

We aim to resolve your issues as quickly and efficiently as possible. Depending on the complexity of the issue:

• Simple inquiries will typically be resolved within 1-2 business days.
• Order or technical issues may take 3-5 business days to resolve, depending on the nature of the problem.
• Refunds and returns will be processed in accordance with our Return Policy and may take up to [X] business days.

6. Escalation Process

If you are not satisfied with the support you’ve received or your issue remains unresolved:

• Please reply to the email thread or contact our support team through 9344949715 and request to escalate your case.

7. Self-Service Support

Before contacting our support team, we encourage you to explore our FAQs and knowledge base. We have compiled answers to many common questions and solutions to frequently encountered issues, which may save you time.

• FAQ Page: Visit our [FAQ link] for detailed answers to common queries.
• Knowledge Base: Check out our [Knowledge Base link] for troubleshooting tips, user guides, and more.

8. Refunds and Returns

If your support inquiry is related to a refund or return, please refer to our Return Policy for the specific terms and procedures. Our support team will assist you with processing the return, issuing a refund, or handling an exchange.

9. Customer Feedback

We value customer feedback and encourage you to share your experience with our support team. If you have suggestions for improvement or if you are particularly satisfied with your support experience, please let us know. We are always working to improve our services.

10. Prohibited Behavior

To maintain a respectful and professional environment, we ask that customers refrain from abusive language, threats, or harassment toward our support staff. We reserve the right to terminate or suspend support services to individuals who engage in inappropriate behavior.

11. Contact Information

For any questions or concerns about our Support Policy, please contact us through the following:

• Email: info@circuitsurgeons.in
• Phone: 9344949715
• Support Hours: 24/7